Frequently Asked Questions
Everything you need to know about shopping with Asmodee.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are in their original condition to qualify for a full refund.
Do you offer international shipping?
Yes, Asmodee ships worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated automatically at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for every garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
Are your materials sustainably sourced?
At Asmodee, we are committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled fibers, and eco-friendly dyeing processes whenever possible.